1-shipping your parcel
To track your package by phone :
From the international : +33 810 821 821
From France only : 36 35
When you place your order, in order to guarantee the quality of the products, we will manufacture them at the order within 2 to 3 days depending on the complexity of the product.
Parcels are usually shipped within 2 days of manufacture they are shipped via COLISSIMO with a tracking number and delivered without a signature.
Parcels can also be shipped via UPS extra and delivered against signature. Please contact us before choosing this method of delivery, as it induces an additional charge. Whatever the delivery method you choose, we send you a link to track your parcel online.
Shipping costs include preparation and packing costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot bundle two orders placed separately and shipping charges apply to each of them. Your parcel is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
2-track your parcel
To track your parcel from your customer area click on your order reference and scroll down to the summary table.
By mail you have also received your tracking number to use on the site COLISSIMO
WE SHIP WORLDWIDE - EXAMPLE OF DESTINATIONS
Depending on the area of delivery, volume and weight of the material being shipped, we use the services of different carriers, in whom we trust. In most cases, different choices of transport mode will be offered when ordering. At a minimum, the "Standard Delivery" will be offered. The mode of transport is then left to our discretion.
- USA, Canada,Brazil : 10 days.
- Maroc, Tunisia, Algeria, Saudi Arabia, Gabon, Mali, South Africa : 12 days
- China, Japan, Russia : 12 days
- England, Italy, Spain, Germany, Ukraine, Poland : 5 days
We ship worldwide..
Processing. We have well received your payment, and now, product is being manufactured (all the products are made on order so as to ensure the best quality)
Complete. Your package has been shipped. You'll receive it between 2 and 12 days according your country..
RETURNS AND EXCHANGES
All of our products are made in France with care and quality. We do not stock the products to maintain a high quality level. When you order a product, we make it. The time necessary to be made depend on the nature of the product. All or product are life guarantee. You have one month to return it if you change your mind. Some product can't by returned due to hygienic reasons or because they are tailored for you. We don't return and exchange the following products:
- Hygienic products ( Suppositoires washing powder, aid drops...).
- Tailored products (settees,chairs...)
- Virtual products(prayer...)